Frequently Asked Questions (FAQ)
1. How long does delivery take?
Orders are usually delivered within 3–7 business days, depending on your location. Remote areas may require additional time.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on most products across India. Availability may vary for certain locations.
3. Is shipping free?
We provide free shipping on selected products and promotional offers. Any applicable shipping charges will be displayed during checkout.
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email. You can use this link to monitor your shipment in real time.
5. What is your return policy?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Our team will review your request and assist with a replacement or return according to our policy.
6. Can I cancel my order?
Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests may not be possible.
7. What payment methods do you accept?
We accept UPI, credit cards, debit cards, net banking, wallets, and Cash on Delivery (where available).
8. Are your products genuine and quality-tested?
Yes. Every product offered on our store is carefully selected and quality-checked to ensure it meets our standards for functionality, durability, and customer satisfaction.
9. Do you ship internationally?
Currently, we deliver only within India. We may expand to international shipping in the future.
10. What should I do if I receive a damaged product?
Please contact our customer support team with your order number and photographs of the product and packaging within 48 hours of delivery so we can resolve the issue promptly.
11. How can I contact customer support?
You can reach us through our Contact Us page, email, or WhatsApp support. Our team will respond as quickly as possible during business hours.
12. Are the products easy to use?
Absolutely. We focus on practical household and wellness products designed for convenience, comfort, and everyday use. Most products include simple instructions for quick setup and use.
13. Can I change my shipping address after placing an order?
Yes, address changes are possible before your order is shipped. Please contact our support team immediately after placing your order.
14. Do you offer discounts and special promotions?
Yes! We regularly run special offers, seasonal sales, and exclusive deals. Subscribe to our newsletter or follow our updates to stay informed.
Thank you for shopping with Luminest India. Your trust and satisfaction are our top priorities.